Privacy Policy of Heya Spa beauty institute Al Salmiya Kuwait
At the “Heya Spa” Institute, we are committed to protecting the privacy of your personal information. This policy explains how we use, protect, and share the information you provide to us when you visit our spa center, use our website, or communicate with us in any other way.
1. The information we request to serve you:
- Contact details: name, phone number, email address, postal address.
- Booking details: date and time of the reservation, required services, therapist preferences.
- Health and wellness data (optional and with your agrement): Any relevant health information you may share with us to ensure the provision of safe and appropriate services (such as allergies, current medical conditions, pregnancy). This data is identified with your explicit consent and for a specific purpose only.
- Payment information for service providers on the site: Credit/Debit card details (we do not store full card details on our servers; they are processed securely through approved payment service providers).
- Website visit data: IP address, browser type, pages visited, duration of the visit, and site referrals (if you are visiting our site). This data is collected in aggregate and anonymously to improve the user experience.
- The data provided in the surveys or evaluations: Your comments and suggestions about our services.
2. How do we use this data:
We use it for the following purposes:
- Service provision: To manage your bookings, provide the requested services, and customize your spa experience.
- Contacting you: to send booking confirmations, appointment reminders, information about new services, promotional offers (with your consent), and to respond to your inquiries.
- Improving services: To analyze how our services and website are used, and to collect feedback to enhance service quality and develop new offerings
- Operational and legal purposes: to process payments, prevent fraud, comply with legal and regulatory requirements, and enforce our terms of service.
- Marketing and promotional offers: To send you marketing information and special offers that may interest you, based on your preferences (you can unsubscribe at any time).
3. Sharing information:
We do not sell, rent, or exchange your personal information with third parties for their marketing purposes. We may share your information only in the following cases:
Protection of rights and property: We may share information to protect the rights and property of ‘He Spa’, our clients, or others.
Third-party service providers: We may share your information with companies that provide services on our behalf, such as payment processing, reservation management, or email marketing services. These providers are obligated to maintain the confidentiality of your information and use it only for the purposes for which they were contracted.
Legal requirements: We may disclose your information if required by law or in response to a court order, subpoena, or valid government request.
4. Your Data Security:
We take reasonable physical, electronic, and procedural security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
Regular security reviews of our systems.
Protection of rights and property: We may share information to protect the rights and property of ‘He Spa’, our clients, or others.
Encrypting sensitive data (such as payment details) using Secure Sockets Layer (SSL) technology.
Restricting access to personal information of employees who need it to perform their jobs.
5. Your rights regarding data privacy:
You have the following rights regarding your personal information:
- Right of Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information
- Right of Withdrawal/Cancellation: You have the right to withdraw your consent to the collection or use of your personal information at any time, especially for marketing purposes.
- Right to deletion (right to be forgotten): Under certain circumstances, you have the right to request the deletion of your personal information.
To exercise any of these rights, please contact us using the contact information provided below.
6. Cookies:
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings.
7. Third-party links:
Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
8. Changes to this Privacy Policy:
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated effective date will take effect upon publication.
9. Contact us:
If you have any questions regarding this privacy policy or our data processing practices, please contact us at:
HEYA SPA Al-Salmiya, Kuwait.
Salmiya – Bedaa Roundabout – Block 6 – Street 5 – Road 4 – Residence 99+2 Building – 2nd Floor, Kuwait
We are open seven days a week, from 10 AM to 10 PM
To inquire or book an appointment, please contact us at +965 67740307
email: service@heyaspa.com
Website: https://heyaspa.com
